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Terms & Conditions

RMA (returns)

Minimum order fee

RMA (returns)

To return a product, you must request a return number and get an approval before sending anything back to us. Cost for shipment returned to Convena Distribution are always covered by customer.

This is how you do it: Open up the invoice wherein the product is listed. Click on the link “Apply for RMA” and follow the steps. (You can find your invoices in the Order overview under My Convena).

Temporary RMA-number

Once the RMA is filled out and sent to us, you will be provided with a temporary RMA-number along with the terms and conditions for your RMA.

Please note! Your RMA is not automatically approved by sending in the online RMA request. Your request will be processed by our RMA-department who decide if your request meet our conditions. You can always find your RMA-cases, along with their status, under 'My Convena' and RMA overview.

After approval 

Please send the product you wish to return to our warehouse within 21 days after written approval and write your RMA reference number on the package. Send it to:

Convena Distribution
Att.: RMA
Industriholmen 51
2650 Hvidovre
Denmark 
Contact

If you have any questions about the processing of your RMA case, you can contact our RMA-department at +45 33 29 6064 or email rma@convena.com or your Account Manager.

To make a RMA request via 'My Convena', you must first have a login to the webshop. If you do not have a login, please contact your Account Manager.
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