To make a RMA request via 'My Convena', you must first have a login to the webshop. If you do not have a login, please contact your Account Manager.Contact us
International IT distributor - We supply spare parts, options, and accessories from the world's leading manufacturers.
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For IT resellers, IT suppliers, and existing registered customers at Convena Distribution.
For consumers and companies looking for spare parts for Samsung products
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To return a product, you must request a return number and get an approval before sending anything back to us. Cost for shipment returned to Convena Distribution are always covered by customer.
Once the RMA is filled out and sent to us, you will be provided with a temporary RMA-number along with the terms and conditions for your RMA.
Please note! Your RMA is not automatically approved by sending in the online RMA request. Your request will be processed by our RMA-department who decide if your request meet our conditions. You can always find your RMA-cases, along with their status, under 'My Convena' and RMA overview.
Please send the product you wish to return to our warehouse within 21 days after written approval and write your RMA reference number on the package. Send it to:
If you have any questions about the processing of your RMA case, you can contact our RMA-department at +45 33 29 6064 or email email@example.com or your Account Manager.
Perfect condition. With logo/seal from manufacturer. Cisco midrange and Cisco SMB warranty limited up to 1 year. HPE Parts are genuine certified. Replacement parts/ spare parts are marked in the condition as "Factory sealed (Spare part)" and have a warranty limited to 1 year.
Factory sealed warranty: Full manufacturer warranty.
Factory sealed (spare parts) warranty: 1 year
Never been used. The only difference between the "Factory sealed" and "New Open Box" is that the outside factory seal has been broken. Can have been opened by Convena Distribution for quality check at the warehouse, cancelled orders or returned. However, the inside contents are complete new products. Cisco midrange and SMB only limited up to 12 months.
Warranty: Full manufacturer warranty
Looks and functions as if it were new, but might have light marks or scratches. Accessories, manuals, cables and software may not be included with the item. Product can be taken from used machines and has not been tested.
Warranty: Convena warranty 1 year.
"Refurbished" has been tested for functionality, data erased and otherwise repaired by the supplier. "Refurbished" products may come with minor blemishes. They may be packaged and shipped in non-retail boxes. Some non-basic components (e.g cables, manuals, accessories) might be missing. Cisco midrange and SMB 12 months warranty.
Warranty: Convena warranty 1 year & manufacturer warranty.
An additional 2-year warranty can be purchased for a fee of 15% of the product net sales price. With the given 1-year warranty, this gives you a total warranty of 3 years.
This product is only available in the following countries: