Please fill out the RMA form
To return certain products, you must request a return number before sending a product back to us.
This is how you do it: Open up the invoice wherein the product is listed. Click on the link “Apply for RMA” and fill out the formula. (You can find your invoices under “Order history” in the side-menu under 'My Convena').
Once the formula is filled out and sent to us, you will be provided with a temporary RMA-number along with the terms and conditions for your RMA.
Please note! Your RMA is not automatically approved by sending in the online RMA request. Your request will be processed by our RMA-department who decide if your request meet our conditions.
You can always find your RMA-cases, along with their status, under 'My Convena' and Sales returns (RMA).
Our customers are saying
My Account Manager always respond to my requests in a timely manner. Product is delivered when expected and always arrives in Grade A condition.