Conditions

Factory sealed

Factory sealed warranty: Full manufacturer warranty.

Factory sealed (spare parts) warranty: 1 year.

Perfect condition. With logo/seal from manufacturer.

Cisco midrange and Cisco SMB warranty limited up to 1 year.

HPE Parts are genuine certified. 

Replacement parts/ spare parts are marked in the condition as "Factory sealed (Spare part)" and have a warranty limited to 1 year. 

 

New Open Box

Warranty: Full manufacturer warranty.

Never been used. The only difference between the “Factory sealed” and “New Open Box” is that the outside factory seal has been broken.
Can have been opened by Convena Distribution for quality check at the warehouse, cancelled orders or returned. However, the inside contents are complete new products.
Cisco midrange and SMB only limited up to 12 months.

 

Used

Warranty: Convena warranty 1 year .

Item looks and functions as if it were new, but might have light marks or scratches. Accessories, manuals, cables and software may not be included with the item. Product can be taken from used machines and has not been tested.

 

Refurbished

Warranty: Convena warranty 1 year & manufacturer warranty.

An additional 2-year warranty can be purchased for a fee of 15% of the product net sales price. With the given 1-year warranty, this gives you a total warranty of 3 years. Read more about the extended warranty >

"Refurbished" has been tested for functionality, data erased and otherwise repaired by the supplier.
"Refurbished" products may come with minor blemishes. They may be packaged and shipped in non-retail boxes. Some non-basic components (e.g cables, manuals, accessories) might be missing.
Cisco midrange and SMB 12 months warranty.

 

Bulk

Warranty: Convena warranty 1 year. 

Perfect condition, never used. Packed in antistaticbag and brown box (no original box) by Convena Distribution.

 

ReNew

Warranty: Full manufacturer warranty.

HP only. Products are often new from cancelled orders or returned from distribution. All are tested by HP.

 

New Pulls

Warranty: Convena 1 year warranty.

Parts are taken from new machines and repacked in antistaticbags and brown boxes by Convena Distribution. 

 

Damaged box

Warranty: Full manufacturer warranty.

A new item but with a minor damaged box.
Cisco midrange and SMB limited upto 12 months.

 

EXCESS / Wholesale

Warranty: Convena warranty upto 1 year.

Cisco only. All units comes in original Cisco boxes with accessories, all EU/EEA serial, product can have been used, but fully tested.